Together with your order, you received a return note. Fill out the note with what you want to return and why. You can return several orders at once, as long as you include all relevant return notes in the parcel.

If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.

When we have processed the return you will receive a confirmation email. You can expect this within 14 days of sending your return back to us. Be sure to keep hold of your receipt in the meantime.

Return options for England, Wales & Scotland

Standard Delivery – please use any of the following options:

InPost Locker/Shop Returns  – 3 GBP

1. Create your QR code using the InPost Returns Portal

2. Find your nearest InPost drop off point to scan and drop off your parcel.

3. No labels needed - our couriers will add one when they pick up your parcel. 

Royal Mail drop off/Home Collection (3 GBP)

Register your return in the Royal Mail return portal. An email will be sent to you which includes two labelling options. If you arrange a home collection you do not need to print a label:

1. A QR code - show the code on your mobile phone, and a label will then be printed for you in the Post Office.

2. A PDF label - print the label at home and fix it to your parcel.

Visit your nearest Post Office to drop off your parcel. Royal Mail will provide you with a postage receipt where you can track the parcel’s progress.

Evri drop off (3 GBP)

Take your parcel to your nearest Evri parcel shop. Evri will provide you with a drop-off receipt where you can track the parcel's progress.

Evri home collection (3 GBP)

Arrange for Evri to pick up your return by clicking here. Evri will collect from your chosen address and provide you with a collection receipt. With this you can track the parcel's progress.

Need a new Evri Return Label? Click here to generate another. You'll need your order number and delivery address​.

Return options for Northern Ireland

UPS drop off (3 GBP)

Take your parcel to your nearest UPS Access Point.​ UPS will provide you with a drop-off receipt where you can track the parcel's progress.​

UPS home collection (3 GBP)

Arrange for UPS to pick up your return by clicking here. Await your Return Confirmation email, which we will send when we have processed your return.​

If you have lost your Return Form, you can print it here or contact Customer service to help you.

Full-price items purchased online can be returned in-store. Make sure to bring your E-receipt or the delivery note together with the items you wish to return. You will be refunded with the payment method initially used when making your online purchase.

Please note, sale items cannot be returned in-store.

Your return will take up to 14 days to reach and be processed by us. If it's been longer, please contact Customer service with proof of return, e.g. collection receipt, drop off slip.

When your return is approved, you will be refunded by the same method of payment used upon your purchase.

If you have returned an order where an ARKET ARCHIVE Resale voucher was used, please contact our customer service for assistance with the refund.

We will give you a refund for any returned item provided that it is returned in the same condition as it was upon your receipt. If an item in any way has been damaged, soiled, washed, altered or worn (other than just trying it on), ARKET has the right to make a deduction on your refund with an amount corresponding to the diminished value of the item. Please always treat the products with care.

The right of withdrawal and return does not apply to products that are sealed and which are unsuitable for return for reasons of health protection or hygiene if the seal has been removed. This applies to certain underwear, swimwear, piercing jewellery, and bath and body products.

Please note that items purchased elsewhere than arket.com cannot be returned to, or refunded by ARKET.