Customer service
We are currently experiencing some technical issues with our emails. We're doing everything we can to get things back to normal, but in the meantime the quickest way to reach us is by calling us on 0800 6009990.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in German.
The quickest way to reach us is by calling us on 0800 6009990.
You can also write to us at kundenservice.de@arket.com.
We are open:
TELEPHONE
Monday - Friday: 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 - 13:00 CET
Holidays: 09:00 – 17:00 CET
CHAT
Monday - Friday: 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 - 13:00 CET
Holidays: 09:00 – 17:00 CET
Our customer service teams are currently experiencing a delay in response. We thank you for your patience. We are doing everything we can to get back to you as soon as possible.
If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.