ARKET
Delivery
Customer service

Delivery

Our standard delivery is 4-6 working days, during peak season and sales delivery times may be extended. Available delivery options, costs and current delivery time for your order are displayed at checkout and on your order confirmation.

 

Free shipping with standard delivery to pickup locations and parcel lockers for orders over 100 CHF.

Delivery options

Standard home delivery by post or Planzer (5 CHF)

We will deliver your order within 4-5 working days after receiving your order confirmation.

 

Eco-friendly standard delivery pick-up point (5 CHF)

Your purchase will be delivered within 4-6 working days of receiving the order confirmation.

 

Express home delivery by Planzer or UPS (14 CHF)

We offer express delivery for orders placed Monday to Friday before 5 p.m. Orders placed later will be delivered within two working days. Saturdays, Sundays and public holidays are excluded. (1-2 days). In peak season and during sales, express deliveries may not be possible.

 

Collection notification: You will receive an email as soon as your package has arrived at the collection point. Your package will be kept there for 14 days.

 

You can see at checkout whether this delivery option is also available to you at your place of residence.

Delivery locations

We offer several delivery options depending on your location. Enter your preferred delivery address at the checkout or select a convenient shop for your pick-up.

If someone picks up a parcel on your behalf, they must bring your ID, the pick-up code, and their own ID.

How to track your order

Once your order has been shipped, we will send you a delivery confirmation via email with a tracking link. You can also track your order under "Orders" when you log in to "My Account".

Free delivery

Free shipping with standard delivery to pickup locations and parcel lockers for orders over 100 CHF.


Delivery restrictions

Items ordered can only be delivered to persons 18 years old or above, with an address in Switzerland.