Together with your order, you received a return note. Fill out the note with what you want to return and why. You can return several orders at once, as long as you include all relevant return notes in the parcel.

If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.

When we have processed the return you will receive a confirmation email. You can expect this within 14 days of sending your return back to us. Be sure to keep hold of your receipt in the meantime.

PostNord – 35 DKK
Attach the self-adhesive Postnord return label, which you can find on the delivery note, and take the parcel to a convenient PostNord agent of your choice.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer service.

If you have lost your return form, you can print it here or contact Customer service to help you.

The cost of 35 DKK will be deducted from the total refunded amount.

Budbee – 35 DKK
If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.

The cost of 35 DKK will be deducted from the total refunded amount.

Budbee box – 35 DKK
Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here.

If the package is too large, you will be able to book a pick-up of the return at your home.

The cost of 35 DKK will be deducted from the total refunded amount.

Your return will take up to 14 days to reach and be processed by us. If it's been longer, please contact Customer service with proof of return, e.g. collection receipt, drop off slip.

When your return is approved, you will be refunded by the same method of payment used upon your purchase.

We will give you a refund for any returned item provided that it is returned in the same condition as it was upon your receipt. If an item in any way has been damaged, soiled, washed, altered or worn (other than just trying it on), ARKET has the right to make a deduction on your refund with an amount corresponding to the diminished value of the item. Please always treat the products with care.

The right of withdrawal and return does not apply to products that are sealed and which are unsuitable for return for reasons of health protection or hygiene if the seal has been removed. This applies to certain underwear, swimwear, piercing jewellery, and bath and body products.

Please note that items purchased elsewhere than arket.com cannot be returned to, or refunded by ARKET.